Privacy Policy

1. Information We Collect

We collect personal information only when you voluntarily provide it to us, such as when you submit a contact form, request an inspection, or communicate with us directly. The information we may collect includes:

• Full name
• Email address
• Phone number (including mobile numbers used for SMS communication)
• Business name and service address
• Description of your fire protection service needs
• Records of communications between you and Florida Fire Solutions

We may also collect non-personal information automatically when you visit our website, such as browser type, IP address, pages visited, and time spent on the site, through standard analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to service inquiries, quote requests, and appointment requests
• Scheduling and confirming fire protection inspections, repairs, or installations
• Sending appointment reminders, technician arrival updates, and service status notifications via SMS or email
• Sending compliance reminders for upcoming NFPA inspection due dates
• Processing and managing your service account and billing
• Improving our website, services, and customer experience
• Complying with applicable laws and regulatory requirements
• Sending occasional promotional messages about our services (you may opt out at any time)

SMS consent is not a condition of purchasing any goods or services from Florida Fire Solutions.

3. Who We Share Your Information With

Florida Fire Solutions does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website, managing communications, or delivering services (such as scheduling software or CRM platforms), subject to confidentiality obligations
• Licensed subcontractors: When we engage licensed fire protection subcontractors to perform work in areas outside our direct service territory, limited contact and job information may be shared solely to fulfill your service request
• Legal compliance: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate data protections in place

SMS opt-in consent and phone numbers collected for SMS purposes are never shared with third parties or affiliates for their own marketing or any other purpose.

4. SMS Communications

By providing your phone number and submitting a form on our website, you consent to receive SMS text messages from Florida Fire Solutions. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (305) 707-3473.

• Messaging frequency may vary
• Message and data rates may apply
• SMS consent is not shared with third parties
• SMS consent is not required to purchase our services

For full details, see our SMS Terms & Conditions.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of SMS communications at any time by replying STOP
• Opt out of promotional email communications at any time

To exercise any of these rights, contact us at info@floridafiresolutions.com or call (305) 707-3473.

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences. We may use tools such as Google Analytics to understand how visitors interact with our site; this data is aggregated and does not identify individual users.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Florida Fire Solutions, LLC
• Phone: (305) 707-3473
• Email: info@floridafiresolutions.com
• Website: www.floridafiresolutions.com